Whenever customers are in need of help, you must be there. This is the first rule of the business world. It is vital because if you don’t offer assistance at the time of need, customers are likely to leave your brand and go after some other one. High customer turnover can make your business fall like nine pins. Most of the businesses know the same, thus they avail phone answering services from a reputed company.
However, startups usually take matters into their own hands, but they end up spinning their wheels due to a lack of industrial experience.
Have a look at the following 4 reasons that will tell why businesses require inbound call centres’ phone answering services:
- Customers like to have a word with live agents.
- Experience better sales growth.
- Saves you time.
- Saves you money
Let’s understand these 4 reasons in-depth, so let’s roll:
1. Customers like to have a word with live agents
Whenever customers make a call, they want a response from a live agent, despite the voicemail system. Around 70% of calls get disconnected as soon as they reach the voicemail system. This happens because customers upset with product-related issues don’t like to follow some set of instructions to leave a message and then sit for a while to get a response from the company.
All in all, the voicemail system has lost its charm and is disliked by maximum customers. Businesses that are still using the voicemail system to handle service requests often encounter the hassle of customer attrition and negative WOM.
By means of phone answering services of a reputed vendor, business owners don’t only handle service queries perfectly but also keep customer loyalty in the long run. So, if you don’t want to face the wrath of customers because of outclassed voicemail system, it’s time to avail call answering service from a specialised inbound call centre service provider.
2. Experience better sales growth
Whenever you let customer calls go unnoticed, you directly miss an opportunity to make a positive impression, which as a negative consequence, results in dwindled sales growth. On the flip side, when you answer the call swiftly and involve in a meaningful dialogue, this makes a positive impact on customers and instils confidence to do more business with you.
According to recently conducted surveys, 85% of callers don’t even try to make a contact again, once their call is snubbed. This points to the hassle of customer turnover and bad reviews. To dodge this, all it is required is phone answering services of a renowned vendor.
3. Saves you time
In the business world, time is deemed as money because if you utilise every minute in doing something productive, your progress rate is likely to improve. However, you cannot manage your time if you keep yourself busy in answering customer calls. Needless to say, when core competencies don’t get proper attention, there is nothing can be done to improve business growth.
However, when you let professionals handle telephone-related tasks, it results in two major benefits — ‘A significant time savings’ and ‘Quality response for customers.’
Thus, if you don’t want to waste your time in handling a large volume of customer calls, give a try to phone answering services of an established vendor.
4. Saves you money
Dealing with a pile of customer calls has never been easy, and that’s the main reason why most of the businesses go for call centre outsourcing. Handling customer calls is tough because you have to bring expensive telephone lines at your in-house call centre and then have to train your support agents in such a way that promises an effective conversation. All of this would eat a big chunk of money easily, thereby, your business’s bottom line suffers.
However, if you avail phone answering services from a well-known vendor, you can easily save a big amount of investment money. This will enable you to invest more in core business functions, which definitely paves the way for better growth.
Thanks for reading and staying till the end!